There is a major problem in today’s small business modern workplace. IT problems seem to linger around small businesses like the plague. Not to mention small and medium sized businesses are spending almost twice as much on IT compared to their larger corporate counterparts on average. Not only can this severely affect an employees ability to get their job done, but it creates a workplace culture that is toxic and counter productive. Downtime and unpredictable expenses can leave even the most savvy of entrepreneurs wondering how they are going to overcome these types technology challenges. Managed Services is a proactive approach to solving technology challenges.
The idea is to completely prevent, or at worst, mitigate problems before they can have a negative impact on a business through methods like remote monitoring, unlimited repairs, & free support.
Flat, Monthly Rate
There are many advantages to knowing in advance how much something is going to cost. Due to the unpredictability of what can sometimes be temperamental equipment, budgeting for IT successfully is practically impossible without some form of Managed Services.
Flat Rate Billing also limits expenses by avoiding being “nickle and dimed” to death by break/fix IT guys. These guys are notorious for milking the clock and charging for equipment that you don’t need. Why not save your money and invest it elsewhere? Like growing your business and expanding your employee skill sets.
What kind of service plan doesn’t include parts? By providing unlimited repairs and parts Managed Services completely eliminates hassle and downtime. There is no time wasted trying to get approvals or waiting on parts, repairs can be taken care of immediately. Not only does this dramatically improve the customer IT experience, but it makes the technicians life much easier as well.
There are no longer any worries over expensive repair fees and there is only one source for all IT Issues. “You’ve got one throat to choke.”
A common challenge that small businesses face is the long list of technology vendors they constantly have to deal with. From line-of-business applications to internet service providers, these companies can take up an enormous amount of your time trying to get even simple issues resolved. Managed Services empowers you to deal with one company instead having to deal with a bunch of finger pointing as to who is responsible.
One call or email takes it all. This allows you to get the help you need, when you need it. Should a technician need to work on your computer, advanced remote support tools easily allow for instant support with little hassle. Over 90% of issues can be solved this way.
Most Managed Service Providers use Remote monitoring and management (RMM) software to monitor your entire system for issues. This birds eye view lets technicians easily spot problems and resolve them way before they become a legitimate issue. This is where a some of the real incredible benefits of MSP’s start to show through to the surface. Technology has advanced to where the majority of tickets can be resolved in literally seconds that once required a user to be completely down.
Automation also works it’s magic by managing updates & deploying scripts when necessary to fix problems automatically. By automating routine tasks a technicians time is available when there are issues that really require a human to have a look. All of this is designed to limit hassle and downtime, and in result keeps your employees productive and your clients happy.
Similar to your vehicle, your computers, servers, and network all need maintenance. Keeping equipment properly maintained not only extends the life of your hardware, but it keeps your technology “well-oiled” and in prime working condition. If your company depends on technology to operate this is something you can not afford to ignore. Not to mention, your employees will thank you if you tremendously if you take IT maintenance seriously. I guarantee you that they certainly do not like using slow equipment. Employee moral can be dramatically boosted with a little TLC to their workstations.
Workstations and equipment that are not up to standards can easily be replaced under the Managed Services model. Most managed service providers utilize a form of HaaS (Hardware as a Service) solution to make upgrades practically a non-issue. So you can see how again, utilizing Managed Services limits downtime and hassle and encourages productivity among workers.